After your wedding date has been reserved and your deposit to hold that date has been paid, you will have 72 hours in which to cancel your reservation with only a $25 cancellation fee.
For our 1 hour wedding packages: If you cancel your wedding after the inital 72 hours of paying your deposit and greater than 30 days prior to your wedding date, you will forfeit your inital deposit. If you cancel your wedding within 30 days of your reservation, you will forfeit the entire amount of your wedding payments received.
For our 1/2 hour wedding packages: If you cancel your wedding after the inital 72 hours of paying your deposit and greater than 14 days prior to your wedding date, you will forfeit your inital deposit. If you cancel your wedding within 14 days of your reservation, you will forfeit the entire amount of your wedding payments received.
For last minute reservations (made within 14 days of your wedding) and you decide to cancel, there would be no refund available.
If for any reason, you need to postpone your wedding, contact us immediately as there may be fees incurred depending on the timing of your postponement, the complexity of your wedding package or if any of the third party vendors (lodging, limo, catering, etc) apply change fees. We may not be able to acommodate your request to postpone if it is within 1 month of your scheduled wedding date. Again, contact us immediately at 865-430-3372
If there are overnight lodging rentals, receptions, limousine or other miscellaneous vendor services involved (special orders, personalized items), You will be responsible for any fees applied by these vendors above and beyond your deposit as we settle your account.
Should you decide to revise your wedding package to a smaller package, there will be a package downgrade service charge.
HOLIDAY WEDDINGS: Lodging: On some holidays, holiday weekends, holiday weeks, the cabin companies require a 3 night minimum and we will need to add a 3rd night to the 2 nights lodging included in our wedding packages at your expense. (we can always credit out the lodging). Also, there may be an upgrade charge applied for holiday lodging.
Christmas Eve,Christmas Day and Thanksgiving Day: We are closed these three days so that the staff can be with their family and friends.
VALENTINE'S DAY Weddings: Saturday/ Holiday Pricing is applied if this holiday falls Monday-Friday.
New Year's Eve and New Year's Day Weddings: When NYE or New Year's Day falls on a weekday, weekend pricing is available only for this very popular Holiday.